Advanced Certification in Agentic AI Engineering.
Course topics
- Multi-Tenant PBX Architecture & Database Segregation
- SIP Signaling, Session Border Controllers (SBC), and VoIP Routing
- Real-time Media Processing: WebRTC, RTP, and Codecs (G.711 & G.729)
- API-Driven Communications (CPaaS) & Webhooks Integration
- Fraud Prevention, Least Cost Routing (LCR), and e911 Compliance
- Advanced Monitoring: CDR Analysis, MOS Tracking, and VoIP Troubleshooting
Course demo
Key highlights
What you will gain from this program
- Hands-on labs setting up open-source software switch engines (Kamailio / FreeSWITCH).
- Deep dives into the core multi-tenant backend architecture used by major UCaaS providers.
- Production-grade training on tracking voice packet latency and analyzing call captures.
- Real-world project deploying an auto-provisioning system for IP hardphones based on MAC addresses.
Course curriculum
Structured learning path for this program
• Foundations of UCaaS: Transitioning from traditional on-premise PBX systems to scalable cloud environments.
• Database Isolation Models: Architecting multi-tenant database systems to isolate data between distinct corporate tenants.
• Scalable User Management: Designing hierarchal role permissions across Super Admins, Tenant Admins, and Extensions.
Module 2: Voice Protocols & Core SIP Signaling
• Inside the Session Initiation Protocol (SIP): Analyzing INVITE, BYE, CANCEL, and registration handshakes.
• Session Border Controllers (SBC): Managing security topologies, NAT traversal, and network perimeter protection.
• Real-Time Transport Protocol (RTP): Managing audio streams, jitter buffers, and comparing voice codecs (G.711, G.729, Opus).
Module 3: Telecom Infrastructure & Carrier Routing
• Multi-Carrier Inbound/Outbound Logic: Establishing SIP Trunks and configuring outbound routing architectures.
• Least Cost Routing (LCR) & Tariff Engines: Algorithms to automatically calculate and execute the cheapest carrier path per minute.
• Number Management Lifecycle: Managing massive DID inventory pools and automating Local Number Porting (LNP) workflows.
Module 4: Next-Gen Communications & System Security
• WebRTC Implementation: Building low-latency browser-native dialers and video communication applications.
• Telecom Fraud Defenses: Building real-time automated detection scripts to catch international premium-rate dialing spikes.
• Emergency Integration (e911): Mapping dynamic internal endpoint locations to Public Safety Answering Points (PSAPs).
Course overview
Architect the Next Generation of Autonomous Software
The tech market has evolved past basic chat text fields. Enterprises are shifting away from primitive prompt wrappers to focus entirely on Agentic AI Engineering—the construction of goal-driven, autonomous software systems that can plan complex workflows, adapt to system variations, safely invoke third-party APIs, and cooperate in multi-agent networks to execute multi-step operations.
This Advanced Certification in Agentic AI Engineering is a code-first, deep-dive program built to train engineers to construct deterministic, enterprise-ready agent networks.
Core Strategic Focus Areas
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Orchestrate Complex Graph Lifecycles: Master LangGraph to model applications as stateful, cyclic graphs with predictable context handling and persistent memory.
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Implement Model Context Protocol (MCP): Break down system boundaries by learning how to bind LLM backends to localized filesystems, development environments, and relational databases securely via open web protocol standards.
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Deploy Multi-Agent Networks: Build cooperative multi-agent frameworks using tools like CrewAI and Microsoft AutoGen to let agents delegate tasks, resolve internal edge-case conflicts, and execute work asynchronously.
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Implement Enterprise Guardrails & Traceability: Integrate production AgentOps telemetry via LangSmith to capture deep execution traces, enforce PII/content filters, and defend against injection attacks.